Privacy Policy

When you visit netrozim.co.zw, register an account, or place an order, we may collect the following information:

Personal Identification Information: Full name, email address, phone number, and physical address.

Payment Information: We do not store your payment card details. All payments are processed securely through Paynow, a PCI-DSS compliant payment gateway. Mobile money transactions (EcoCash, OneMoney) are handled directly by the respective providers.

Technical Information: IP address, browser type, operating system, pages visited, and time spent on pages. This is collected automatically through cookies and similar tracking technologies.

Communication Data: Messages you send us via our contact form, email, or WhatsApp, and records of your enquiries.

We use the information we collect for the following purposes:

- Order Processing: To fulfil, track, and manage your purchases and deliveries. - Account Management: To create and manage your customer account and provide access to order history. - Customer Support: To respond to your enquiries, complaints, and requests efficiently. - Marketing Communications: With your consent, to send you promotional offers, product announcements, and newsletters. You may opt out at any time. - Site Improvement: To analyse usage trends and improve the performance, content, and functionality of our website. - Legal Compliance: To comply with applicable Zimbabwean laws and regulations, including the Cyber and Data Protection Act [Chapter 12:07].

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognise you on return visits and personalise your experience.

Essential Cookies: Required for the website to function (e.g., maintaining your shopping cart and session login).

Analytics Cookies: Help us understand how visitors interact with our website. We may use services such as Google Analytics.

Preference Cookies: Remember your settings and preferences for future visits.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the site.

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

- Payment Processors: Paynow, EcoCash, and OneMoney, solely to process your transactions. - Delivery Partners: Your name and address may be shared with our courier or logistics partners to fulfil your order. - Legal Requirements: If required by law, court order, or government authority, we may disclose your information. - Service Providers: Trusted third-party service providers who assist us in operating our website (e.g., email platforms, hosting providers) under strict confidentiality agreements.

All third parties are required to handle your information in accordance with this Privacy Policy and applicable data protection laws.

We retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

- Account Data: Retained for the duration of your account and for 5 years after account closure for tax and legal compliance. - Order Records: Retained for 7 years as required by Zimbabwean business regulations. - Communications: Retained for 2 years from the date of last contact.

You may request deletion of your data at any time, subject to our legal obligations to retain certain records.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

These measures include SSL/TLS encryption for all data transmitted between your browser and our servers, secure password hashing, and restricted access to personal data by our staff on a need-to-know basis.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

In accordance with the Zimbabwe Cyber and Data Protection Act [Chapter 12:07], you have the following rights regarding your personal data:

- Right of Access: Request a copy of the personal information we hold about you. - Right to Rectification: Request correction of inaccurate or incomplete information. - Right to Erasure: Request deletion of your personal data, subject to legal retention requirements. - Right to Restriction: Request that we limit the processing of your personal data in certain circumstances. - Right to Object: Object to the processing of your data for marketing purposes at any time.

To exercise any of these rights, please contact us at info@netrozim.co.zw.

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting a prominent notice on our website or by emailing you directly. The date of the most recent revision will always be displayed at the top of this page.

Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Netro Electronics PVT LTD 3rd and Central Avenue, Real Time Complex, Harare, Zimbabwe.

Email: info@netrozim.co.zw Phone: +263 78 400 3527 WhatsApp: +263 77 853 0166