Refund & Returns Policy

A return request may be accepted within 7 days from the date of purchase or delivery if:

- The item was supplied incorrectly (wrong product sent). - The item is defective upon arrival (DOA — Dead on Arrival). - The item remains unused and in its original, sealed packaging. - A valid proof of purchase (receipt or invoice number) is provided.

All return requests must be submitted in writing via email to info@netrozim.co.zw or by contacting us on WhatsApp (+263 77 853 0166) before sending any item back.

The following items are not eligible for return or refund under any circumstances:

- ESP32, Arduino, Raspberry Pi, NodeMCU, and other development boards that have been programmed, soldered, modified, or powered on. - Sensors, modules, ICs, and electronic components that have been removed from their anti-static packaging. - Components damaged by incorrect wiring, reverse polarity, over-voltage, short circuits, electrostatic discharge, water damage, or general misuse. - Special-order, custom, or imported items procured specifically for a customer's project. - MΛLKON-branded boards ordered to a custom specification. - Software, firmware, digital downloads, and licences.

If a product is confirmed defective upon receipt:

- The defect must be reported within 48 hours of receiving the item. - You may be required to provide clear photos, videos, or allow inspection by one of our technicians before a resolution is offered. - Upon verification of the defect, Netro Electronics will, at its discretion: — Replace the product with an identical unit; — Issue store credit equivalent to the purchase value; or — Process a full cash refund via the original payment method.

Defects caused by incorrect installation, programming errors, over-voltage, or physical damage are not covered under this clause.

Where possible, products are tested before leaving our premises. Once a customer confirms that a product is functioning correctly and formally accepts delivery, returns due to compatibility issues, incorrect selection, or change of mind will not be entertained.

We strongly encourage customers to verify product specifications, required operating voltages, and compatibility with their existing systems before completing a purchase. Our technical team is available to assist via WhatsApp or email.

Returns due to a change of mind may only be considered if all of the following conditions are met:

- The item is completely unopened and unused. - The original packaging is fully intact, including seals and labels. - The return request is submitted within 3 days of purchase.

Approved change-of-mind returns are subject to a 10%–20% restocking fee, which will be deducted from the refunded amount. Shipping costs for returning the item are borne by the customer.

Once a return is approved and the item is received and inspected by our team, approved refunds will be processed within 3–7 business days.

Refunds may be issued via: - The original payment method (Paynow, EcoCash, OneMoney, Visa, or Mastercard). - Bank transfer to a verified account. - Store credit applicable to a future purchase.

Please Note: Shipping and courier charges are non-refundable unless the error or defect was solely caused by Netro Electronics.

Where applicable, products are covered by the manufacturer's standard warranty period. Manufacturer warranty claims are subject to the terms set by the original manufacturer and must be submitted through Netro Electronics.

Warranty coverage does not apply to damage caused by: - Physical impact or drops. - Water or liquid damage. - Improper installation or wiring. - Reverse polarity connections. - Exceeding the rated voltage or current specifications. - Unauthorised repairs, modifications, or soldering.

To initiate a return, please follow these steps:

1. Contact us — Email info@netrozim.co.zw or message us on WhatsApp within the eligible return window. 2. Provide your invoice — Include your receipt or invoice number in your message. 3. Describe the issue — Clearly explain the problem and attach any supporting photos or videos. 4. Await authorisation — Do not ship any item back until you have received written return authorisation from our team. 5. Ship the item — Once authorised, send the item to our address in its original packaging. Include your authorisation reference number.

Unauthorised returns will not be accepted and may be returned to the sender at their own cost.

For all refund and return enquiries, please reach us through:

Netro Electronics PVT LTD 3rd and Central Avenue, Real Time Complex, Harare, Zimbabwe.

Email: info@netrozim.co.zw Phone: +263 78 400 3527 WhatsApp: +263 77 853 0166

Our support team is available Monday to Saturday, 8:00 AM – 5:00 PM (CAT).